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The Frog Store can ship anywhere in the US and Canada, plus Puerto Rico and APO/FPO addresses. We will normally ship your package within 2 business days of receiving your order, except for orders by personal check which will be held
10 days to clear. If your shipment will be delayed for any reason, we will notify you by E-mail. If you are in a hurry and need your frogs shipped as soon as possible, just write a note on the order form or Email us. Please be sure to always include
your Email address on the order form, so we can contact you if we have any questions. Standard shipping and handling charges within the US are $5 for
orders up to $20, $5.95 for orders $20-$50, $6.95 for orders $50-$100, or FREE if your order is over $100. Standard shipping for lighter orders is normally sent by USPS mail (2-8 shipping days). Heavier packages normally ship via FedEx Ground (2-8
business days shipping time) or USPS Parcel Post. Your order will normally ship within two business days of receipt, so your actual delivery time may vary from 4 to 12 days. Add 1-2 weeks for Canadian shipments. We ship from Oregon, so west coast
shipments will arrive earlier than east coast shipments.
If you are in a hurry and want Premium shipping, the shipping charge is $19.00 for orders under $100, and $19 plus 10% of your order subtotal for orders over $100. Depending on your package weight and destination, we may
choose to send Premium packages FedEx Second Day (delivers second BUSINESS day), USPS Express Mail, or (for heavy or bulky packages) via USPS Priority Mail. Even when using Second Day Air for shipping, it takes a day to get
it shipped (if you order after noon) and sometimes an additional day or two (no deliveries on weekends or holidays), so this is why we quote 2-5 days delivery for Premium shipment. For orders to Canada, add one week to the
above times.
Please note: The quoted delivery times are an estimate and not a guarantee. Please allow extra time during holidays.
Gift Wrapping is not currently offered as an option, due to the wide variety of products we carry. However, products being shipped directly to a third party and requesting a gift tag are packed nicely
to make sure they look festive for the recipient. Most jewelry comes in handsome gift boxes.
We make liberal use of recycled boxes and padding. Save the trees, save the frogs!
Combining Orders: If you place two orders in a short time period to the same address using the same shipping method, we can usually combine them on request. You will receive a refund of the
shipping cost for the SECOND order. If we notice two orders but have not heard from you, we may choose to combine them if schedule permits.
CANADA: The shipping charge to Canada is the standard US
shipping charge PLUS a surcharge equal to 15% of your order amount (Free shipping does not apply). You will see this on your
order form before you enter your credit card information to finalize your order. Please add about 1-2 weeks to the delivery times quoted
for US shipments: 10-21 days for standard delivery (First Class or Priority,
depending on weight), 4-7 days for Premium shipment (Express or Priority Mail,
depending on weight).
NOTE: You are responsible for any duties and taxes levied by the Canadian government on your parcel upon arrival.
All our prices are listed in US dollars. To calculate the conversion from US dollars to Canadian dollars, we suggest using the Universal Currency Converter at http://www.xe.net/ucc/ . Questions?
Email froggie@frogstore.com.
INTERNATIONAL ORDERS: Sorry, we do not ship orders outside the US, Puerto Rico, APO/FPO, and Canada at this time.
OUR GUARANTEE: We guarantee that you will be happy with your frogs, or your money back! We generally do not have a
restocking charge or service charge for returns or exchanges, except for the custom bedding products where there is a 15% restocking fee. Just Email
froggie@frogstore.com if you have questions about our policies or how to handle returns. Items should be returned within 30 days of receipt.
Please note: At our discretion, returns deemed to be frivolous, fraudulent, or inappropriate may be charged shipping/handling and a 15% restocking fee. (This includes returns of large orders, special orders, orders held for
over 30 days, or items that are no longer in resalable condition.) Packages returned at our expense because they are unclaimed, refused, or you supplied an incorrect address may be charged for return shipping expenses. If you have questions, please email
froggie@frogstore.com .
RETURNS: To return an item, please box it securely and include a copy of your packing slip or receipt. Please enclose a note indicating your
request, such as: "Return for refund", "Damaged/incorrect item returned for exchange", etc. Mail to: The Frog Store - Returns Dept., 1065 NW Charlemagne Place, Corvallis OR 97330.
Items returned in damaged condition, or without original wrapping, will only be exchanged for an identical item. Note that this is true for CD's and wallpaper borders - please do not remove the outer clear plastic wrapping if you
plan to return the item.
If you want to return or exchange an item you received as a gift, but you don't have the packing slip or receipt, provide us with the giver's name and we will search our customer list for verification.
POSTAGE FOR RETURNS: If you exchange damaged goods for the same item we pay the postage (both ways), or if we sent you the wrong order we will pay the postage to correct the situation. If
you would like to return an item for a cash refund or for credit against another item, you will need to pay the postage to return it to us.
NOTE: If you send your returned item via Parcel Post or First Class Mail, and we are refunding shipping (see above), we will refund the actual amount shown on the postal stamp. If you send it via another shipping method (UPS, FedEx)
we will refund a flat fee of $5.00 to cover the return shipping.
Thanks for shopping at The Frog Store!
Questions? You can always give us a
call on our toll-free Hopline at 1-888-882-1290 (Pacific time).
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